Office Clerk

Reports to:

General Manager

Objective:

An Office Clerk is responsible for customer sales and the completion of various administrative tasks. S/he possesses excellent customer service, time management and technical skills. An employee of this position is professional, always provides our customers with the highest level of service possible, and pays particular attention to detail and accuracy.

Job Specifications, Standards and Requirements:

• Has in depth knowledge of material and products
• Experienced in reading blue prints and estimating
• Proficient in the use of word documents, spreadsheets, TGS and the Estimator
• Possesses exceptional written and oral communication skills including proper telephone etiquette
• Excels in time management and customer service
• Works very well unsupervised and under pressure
• Is able to multi task and efficiently prioritize tasks
• Is trust worthy and reliable
• Maintains a professional image

Broad Responsibilities:

Sales and Customer Service:

• Open the store for scheduled business operations
• Complete sales transactions and engage in "up selling"
• Promptly answer telephone inquiries and relay telephone calls
• Resolve customer concerns applying diplomacy and assertiveness
• Continuously educate self to ensure product expertise which allows for better customer service
• Complete customer estimates as required
• Encourage customers to return and generate repeat business
• Always make reasonable effort to find merchandise for customers if an item is not in stock
• Engage in store closing operations

Purchasing and Inventory Management:

• Order and maintain office inventory
• Order inventory for the Yard Supervisor according to the submitted requisitions
• Responsible for obtaining price quotations and purchasing material in accordance with company goals
• Maintain open and positive relations with suppliers
• Receive office merchandise from distributors and verify shipments
• Responsible for inventory shortages and overages with respect to all items in the office
• Accountable for preparing and maintaining purchasing files, reports and price lists
• Price items, stock shelves, maintain clean and professional displays
• Ensure completion of any other miscellaneous tasks as required